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Tezza007
New Contributor
New Contributor

Home Phone No Dial Tone

Afterjust getting my landline fixed from being out of order for 2 or 3 weeks, I now have no dial tone

I've just spent an hour trying to find a way to contact Optus but they deliberately make it impossible; no way to email them, no way to chat with them; broken links; missing pages; it just goes on and on

 

Is there someone from Optus here that can get my home phone fixed please

5 Replies
Tris
Moderator
Moderator

Re: Home Phone No Dial Tone

My apologies you've had trouble getting through! Whilst we don't have email contact, you can chat with Tech Support online or call 131344, you'd just need to choose the appropriate option for your service. Otherwise, if you can provide the fault reference number from when this was raised in the past, I can organise a call back from our Case Management team. The time frame on the call back is generally around 48 hours


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Tezza007
New Contributor
New Contributor

Re: Home Phone No Dial Tone

G'day

The chat links have no option for a landline

None of the other chat links work

How am I going to call when my phone doesn't work?

I wasn't given any fault reference number last time

How were they going to call me back when the phone doesn't work?

I am a disability pensioner

 

Tris
Moderator
Moderator

Re: Home Phone No Dial Tone

Sorry about that. Could you please send me a PM here http://yesopt.us/pmtris?

 

I'll also require the below information please

 

Are you the primary account holder: 

Your full name: 

DOB: 

Account number:


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Tezza007
New Contributor
New Contributor

Re: Home Phone No Dial Tone

Every option is absolutely useless

I finally went to an Optus shop this morning. They rang India and put me onto someone I could barely understand and who couldn't comprehend that i couldn't be at home to talk to him because the phone doesn't work

He eventually asked to speak to staff and we went back to I had to be at home to answer a call on a phone that doesn't work or on a mobile phone i don't have

Even telstra wasn't this ridiculous back in the bad old days

Looks like it's the TIO for me as Optus refuses to fix the problem

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Dan_C
Retired Employee
Retired Employee

Re: Home Phone No Dial Tone

We're happy to take a look @Tezza007, you're welcome to message either @Tris or myself → http://yesopt.us/pmdan

 

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