Why are our speeds for Mobile Home Broadband (using a Huawei B525 modem) consistently showing a substandard speed of 2 Mb/s? This is the same as a very weak ADSL connection that only gets 2 Mb/s , which is the reason we switched to Optus Mobile Broadband in our home.
We understand with the current COVID-19 pandemic there are more users but surely speeds of around 2 Mb/s during many tests during the day and night are way below a usable service.
We have tried all troubleshooting options with no success.
Please provide a "real" reply, not a standard "formulated" response so we can use the service properly.
There is no reported outages on the Optus Network Status Page.
Have you made any plan changes recently that coincide with the poor performance?
e.g, changed to less or more data.