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New Contributor

Home Broadband issues after updating modem

I updated my modem last night and since then have had slow if any internet and haven’t been able to work with it.

I’ve reset the modem too
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Moderator
Moderator

Re: Home Broadband issues after updating modem

Hey there @ZitaSmith, thanks for reaching out. It's not great to hear that you are having some troubles with your internet after updating your modem.


I recommend taking a look at our troubleshooting guide that lists through multiple steps that may help in getting your service back up to scratch.


If you still are having troubles, please feel free to reach out to our teams on Facebook or Twitter, so they can investigate and escalate this matter further for you.