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Hey there @ZitaSmith, thanks for reaching out. It's not great to hear that you are having some troubles with your internet after updating your modem.
I recommend taking a look at our troubleshooting guide that lists through multiple steps that may help in getting your service back up to scratch.
If you still are having troubles, please feel free to reach out to our teams on Facebook or Twitter, so they can investigate and escalate this matter further for you.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.