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ZitaSmith
New Contributor
New Contributor

Home Broadband issues after updating modem

I updated my modem last night and since then have had slow if any internet and haven’t been able to work with it.

I’ve reset the modem too
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Kyri_YC
Moderator
Moderator

Re: Home Broadband issues after updating modem

Hey there @ZitaSmith, thanks for reaching out. It's not great to hear that you are having some troubles with your internet after updating your modem.


I recommend taking a look at our troubleshooting guide that lists through multiple steps that may help in getting your service back up to scratch.


If you still are having troubles, please feel free to reach out to our teams on Facebook or Twitter, so they can investigate and escalate this matter further for you.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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