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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor mpather
New Contributor

High Latency On Optus Cable

Hi Just wondering if there was a fix for the high latency that I'm experiencing on my Optus Cavle Broadband connection.  I've attached a Tracert test...

 

traceroute to google.com.au (216.58.199.35), 64 hops max, 52 byte packets

 1  cisco (10.100.1.10)  1591.120 ms  0.228 ms  0.178 ms

 2  192.168.0.1 (192.168.0.1)  0.388 ms  0.395 ms  0.412 ms

 3  10.106.0.1 (10.106.0.1)  1301.957 ms  1489.836 ms  1701.958 ms

 4  * * *

 5  * * *

 6  * * *

 7  * * *

 8  59.154.142.26 (59.154.142.26)  706.126 ms

    59.154.142.30 (59.154.142.30)  812.399 ms

    59.154.142.26 (59.154.142.26)  553.269 ms

 9  72.14.215.206 (72.14.215.206)  554.541 ms

    72.14.223.66 (72.14.223.66)  487.432 ms

    72.14.215.206 (72.14.215.206)  472.919 ms

10  216.239.40.233 (216.239.40.233)  516.902 ms

    216.239.40.223 (216.239.40.223)  761.488 ms

    216.239.40.233 (216.239.40.233)  601.416 ms

11  209.85.243.243 (209.85.243.243)  556.287 ms  681.553 ms

    209.85.243.145 (209.85.243.145)  683.645 ms

12  syd09s12-in-f3.1e100.net (216.58.199.35)  678.885 ms  691.049 ms  638.625 ms

 

 

It is really frustrating....can someone help please....

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4 Replies
RetiredModerator Alex_H
RetiredModerator

Re: High Latency On Optus Cable

Hey there @mpather - Not good to hear that you've been experiencing issues with your connection 😞 Are you experiencing slow speeds right now or just the high latency? 

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Frequent Contributor
Frequent Contributor

Re: High Latency On Optus Cable

Hi mpather,

 

Try doing a speedtest from this site: Optus Speed Test

(make sure you click on the option to "auto select" a server)

Then post your ressults of the following:

Latency:

Download Speed:

Upload Speed:

run a speedtest in the morning, and then in the evening. (say 7am and then 7pm).

 

The best thing to do is make sure that your computer is the only one connected to the internet and that you are not downloading or uploading anything at the time of the test.

 

Also are you using Cable or ADSL (if ADSL, how far from the exchange are you)?

 

If you get on with your neighbours and they have the same connection as you, then try doing a speedtest on their network (or ask them) and post your results here.

 

This will hopefully help indicate if it's a network bandwidth issue or "congestion" as Optus like to put it.

 

Regards,

Beetroot

 

 

 

 

 

 

Beetroot
New Contributor Praganwa
New Contributor

Re: High Latency On Optus Cable

I have use VDO conference via destination prefixes, I found bad resolution and use slowly.

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New Contributor Praganwa
New Contributor

Re: High Latency On Optus Cable

This more information from your request

 

Download Speed: 11402 kbps (1425.3 KB/sec transfer rate)
Upload Speed: 1664 kbps (208 KB/sec transfer rate)
Latency: 350 ms
Jitter: 20 ms
30/8/2560 17:58:09

 

Please help to solve problem soon

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