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Occasional Contributor Mal2016
Occasional Contributor

HiSense error msg caused by Optus Modem

Hi 

I have a HiSense TV that continues to show an error msg about 'google.tv.discovery no longer available'. 

This was posted today on a Facebook Page where others are complaining of the same fault. 

 

"Hisense Australia Hi everyone, we understand this issue is happening with customers with Optus modems. If that's the case, Optus can help resolve the issue if you reach out to them with the following ticket # 15278074."

 

So does anyone on this forum know of the resolve to ticket  #15278074"?

It would be much appreciated 🙂

 

Tags (2)
36 Replies
RetiredModerator Guy
RetiredModerator

Re: HiSense error msg caused by Optus Modem

Hey @Mal2016 🙂 Sorry for the delays in getting this resolved for you. We're working on a fix which should be deployed in the coming days. Are you able to PM me your details so I can add them to the investigation?

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New Contributor poncherello2357
New Contributor

Re: HiSense error msg caused by Optus Modem

Has this fix been sorted? My TV is still showing the error message 

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RetiredModerator Alex_H
RetiredModerator

Re: HiSense error msg caused by Optus Modem

@poncherello2357 - I've just had a look and we're still working on a fix for this one, really sorry for the delay 😞 

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New Contributor aizat1982
New Contributor

Re: HiSense error msg caused by Optus Modem

Hi any updates on ticket # 15278074. Its been a while now and it seems rather unacceptable that I am unable to use my smart tv because of your modem.

 

 

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RetiredModerator Casey
RetiredModerator

Re: HiSense error msg caused by Optus Modem

Sorry aizat1982, looks like they are still working on it. 

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New Contributor Michaelb
New Contributor

Re: HiSense error msg caused by Optus Modem

Hi i have the same problem with my tv it is very annoying .... 

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New Contributor Vinode
New Contributor

Re: HiSense error msg caused by Optus Modem

I am also having the com.google.tv.discovery has stopped message. Was this resolved finally?

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RetiredModerator Shauna
RetiredModerator

Re: HiSense error msg caused by Optus Modem

@Vinode I've taken a look at the faults ticket and it looks like it's still being investigated. My apologies! 


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New Contributor Mos_2001
New Contributor

Re: HiSense error msg caused by Optus Modem

Hi, any news on this please? my tv is having the same issue and seems like this should have been fixed by how old this post is?

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