@Penny1978 Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Hi @Penny1978, you can notify payment made via the Optus app or My Account online. Once notified the service will automatically resume within 15 mins to 4 hrs. If you don`t have access to your online My Account then speak with our Financial services team either via the → messaging service or by calling them on 1800 120 698 - Mon - Fri: 9am – 6pm to assist you further.