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Contributor
Contributor

HFC Internet Outage in Randwick

HFC internet went down last night at 7pm, came back at 9:46 am this morning then down again at 10:20 am.

 

ANyone know whats wrong and when it will be fixed. Does Optus give credit for extended outages?

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Honoured Contributor
Honoured Contributor

Re: HFC Internet Outage in Randwick

Generally no credit (1/30th of your monthly plan is probably about $3 a day?)

Residential plans are best efforts only really. You need to pay a lot more for a defined service agreement that includes guaranteed response times and penalties.

Peter Gillespie