HFC internet went down last night at 7pm, came back at 9:46 am this morning then down again at 10:20 am.
ANyone know whats wrong and when it will be fixed. Does Optus give credit for extended outages?
Generally no credit (1/30th of your monthly plan is probably about $3 a day?)
Residential plans are best efforts only really. You need to pay a lot more for a defined service agreement that includes guaranteed response times and penalties.