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Online Community Manager
Online Community Manager

Getting Started & 5G Modem Setup

Do I need to contact Optus to activate my SIM card?

Once you’ve unboxed the 5G modem, simply power on the device and follow the steps outlined in the quick start guide. If you are unable to find a 5G signal or encounter a problem, contact the dedicated 5G service team on 1300 101 693.

If you’ve signed up in-store, we’ll activate your service on the spot.

Which modem will I receive?

You’ll receive the Nokia Fastmile 5G Gateway


  • Omni-directional high gain antenna
  • Supports up to 64 connected devices
  • 3 high speed gigabit LAN ports
  • USB-A 3.0 Port
  • b/g/n 2.4GHz (3x3) & AC 5GHz (4x4)

How do I setup my 5G Home Broadband modem?

We’ve made setting up your modem incredibly easy. Download the Optus @Home App for step-by-step setup instructions and tips for optimising your home network.

On top of your 5G modem are 7 signal LEDs lights:

  • 5 signal LED’s to help you find the best position to place your modem
  • A centre LED to indicate 4G signal status
  • A 5G LED to indicate 5 signal quality

Is a technician required to install the modem?

No, we’ll send you a self-installation kit which’ll include modem setup instructions and tips for optimising your network. For a limited time, you can have your new 5G Home Broadband service professionally installed on us. After you’ve signed up, our 5G concierge team will contact you to discuss the option of a professional installation.

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