Once you’ve unboxed the 5G modem, simply power on the device and follow the steps outlined in the quick start guide. If you are unable to find a 5G signal or encounter a problem, contact the dedicated 5G service team on 1300 101 693. If you’ve signed up in-store, we’ll activate your service on the spot.
You’ll receive the Nokia Fastmile 5G Gateway.
We’ve made setting up your modem incredibly easy. Download the My Optus app for step-by-step setup instructions and tips for optimising your home network.
On the top of your 5G modem are 7 signal lights:
Check out the video below as we talk through the complete 5G Home Broadband set-up and installation process:
No, we’ll send you a self-installation kit which’ll include modem setup instructions and tips for optimising your network. For a limited time, you can have your new 5G Home Broadband service professionally installed on us. After you’ve signed up, our 5G concierge team will contact you to discuss the option of a professional installation.
Send us a message via the My Optus app
Please contact Optus directly on 133 937 during these hours.
Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.
-No Broadband connectivity (no access to the internet)
-No Mobile connectivity (can't make or receive calls)