Genuine Emails in Webmail Folder

[StephenH]

Took forever but I waited long enough in Webmail for the 43 entries in the SPAM folder to load & I found genuine emails in there that I had been waiting to arrive in my desktop mail client.

I managed to move the emails to the inbox, but how to I tell Mr Optusnet that these are genuine emails I want to receive & not to censor them to SPAM?  I cannot see anyway in the SPAM folder to say they are NOT_SPAM.

Thanks,

Stephen

[Nard_YC · Accepted solution]

Hi there @StephenH. Welcome to Yes Crowd! 

If you believe an email from a legitimate sender has been incorrectly flagged as spam, you’ll need to mark the email as "not spam".  You can also move the email from your spam folder to your regular inbox. Your request will be actioned by the administrators of our spam filter. Follow the steps below:

1. Head to the online Webmail portal
2. Click on the spam folder
3. Open the email that’s been incorrectly flagged as spam
4. Click not spam (that’s the envelope icon above the header of the email)

If you’ve tried the steps above and the email is still being sent to your spam folder, the sender can request a review of their email by contacting mailblockreview@optusnet.com.au. The request will be escalated to the administrators of the Optus spam filter.

For further information, please see our Webmail Spam Filter page.

Hope this helps. Give us a shout if you need further assistance. ☺️ 

[StephenH]

Many thanks, Nard_YC, that has solved my issue.

I tried doing in the list view of SPAM folder, but as soon as I clicked the checkbox beside one of my genuine emails, the Not Spam icon greyed out.

Regards,

Stephen

[Nard_YC]

No worries, @StephenH! Glad I could help out. 

Feel free to reach out if you ever need a hand in the future.