Six months ago I noticed some internet drop outs, then everything would be OK for 3 or 4 weeks, then another drop out and so on.
2 weeks ago I lost internet and phone line, actually the phone line was dead, internet was connecting for few minutes then dropping again.
On October 10th a technician came to my building fixed the issue, everytyhing working OK until Yesterday.
Yesterday morning I could not read my email, internet dropped out 6 times in 20 minutes.
Optus Support says that they fixed the issue and my modem/router (I ahve my own Dlink) is the problem.
I live in Ashfield 500 meters from the local axchange and I always had good service reliable and fast, something happened 6 months ago and my service got unreliable.
Is someone from the Ashfield area getting the same problems?
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do you still have the modem that Optus supplied to you? If yes, then reconnect it and see if the issue still occurs.
Yes, I still have the original OPTUS modem/router, very old, from 2005.
I will find it and see if the issue happens.
Now connection is more stable, keep disconnecting and reconnecting.
Hey @VicFer, have you got anything in the way of a fault/reference number we could take a look at to follow up on?
This is the Ref Number: 19390416.
Today I did not see any dropout, connection seems very stable.
Previous days there were several in space of few minutes.
Looks like 19390416 was resolved back on 10/9 @VicFer, so I don't think any problems would be relating to that. Maybe monitor over the next few days and keep me updated. I can raise a follow up request with our Case Management team if necessary
Yes the issue was fixed on Monday 10th, and worked very well the for few days.
However the drop outs continue, less frequent now.
As I said the service used to be very good, drop outs were very infrequent, maybe one in few months.
Optus Support said that maybe my modem/router has a problem.
I have my own Netgear and DLink modem/routers and it will be very strange that both cause a problem.
Specially the Netgear that I used in the last 3 years without any issue.
Anyway, how can I get my optunet account details to check if everything is Ok in my modem?
Can Optus send me a letter with the details?
Today the drop outs started happening again very frequently.
I noticed that the other day, I think was last Thursday the drop outs started while it was raining.
This morning was raining and they occurred every few minutes.
I wonder if there is some water penetration issue on the OPTUS equipment.
Are you the primary account holder: Y/N
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Once we have that, we'll take a look at your service on our end and assess the next steps moving forward.
We'd also suggest using the Optus-supplied modem you were given to ensure it's not a hardware issue. It can be difficult for us to troubleshoot when you're using an alternative/BYO modem.