I am a new customer. I have subscribed to Broadband and telephony bundle of 99$ in this month.
My service is started on 17/03/2015 and I have already received bill on 99.99$ with due date of 02 Apr 2015. I was hoping to received bill after 17th Apr.
Does someone know if Optus charges Advance billing rather than bill after the month?
Invoice period is written as 1st bill.
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Optus are the same as all other telcos. They charge you one month in advance so your first bill is always 1 full month + up to 1 month depending on when you signed up.
No one ever gets the last month free, you simply get a credit for anything you paid in advance.
If you pay a month in advance from 1st April til 30 April, and cancel the service 15/4, you get a credit for unused time from 16/4 to 30/4 on the final bill.
If you cancel the service 30/4 - theres nothing to credit. Nor are there any charges for the month in advance on the final invoice, just usage info from the previous month.
So what happens to the credit? I have recontracted from my optus cable 200Gb plan to the $90 bundle and now have 2 bills, 1 is which has a credit. I assumed that this credit would go towards my new plan?
If this credit was applied due to a pro rata refund (which I think it is), we can either transfer that over to the bundle or issue a refund cheque. This can be arranged by calling our Customer Care crew on 1300300937 during business hours.