Hi @Petalz, thanks for getting in touch with us. I do apologise for the inconvenience you’ve faced due to this Fetch issue.
Since you've tried a hard reset and the issue still persist, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Let us know how you go. Tina.
Ah, no worries @Petalz. Apologies again for the hassles you have had with this. If you continue to have any troubles with your new Fetch, always feel free to reach out again here on Yes Crowd.