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New Contributor
New Contributor

Faulty Modem

Hi there,


I am having issues with my NBN. The modem I am using is Optus provided and 4-5 years old. Internet works on it only through wi-fi as soon I connected anything to using LAN it drops out. I have tried multiple ports, cables and devices and facing the same issue.

Any help will be appreciated.



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Honoured Contributor
Honoured Contributor

Re: Faulty Modem

Request a replacement.

If you are going to stay with Optus then get the latest modem with 4G backup. It costs $250 (but that steadily reduces to $0 over 3 years)