You won't find the answer on here unfortunately, you're best off calling them on 133937 for an update
Well actually looking up fault tickets is one of the few things I do have access to.
Here you go ms77:
A tech will investigate your fault between now and between 7pm 15/02/2020 . No need to be on-site.
(optus.com.au/nbpinfo). Ref 22315917