Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

[terrywang]

Check my full story in this thread, I didn't get any compensation for bad service.

Customer support told me my exchange (Carlingford) is undergoing an "UPGRADE", 80% of the work has been done, 20% is pending, no ETA.

[terrywang]

My latest speed, what a nightmare...

Last Result:
Download Speed: 3029 kbps (378.6 KB/sec transfer rate)
Upload Speed: 595 kbps (74.4 KB/sec transfer rate)
Latency: 10 ms
Jitter: 8 ms
2/28/2016, 9:48:04 PM

[mmaslen]

Is that the explanation why my download speeds (Denistone East, Carlingford exchange) are less than 4Mbps between 5pm and 12am every day?

[Esther]

If you've got any concerns regarding your individual services and options available to you please give us a call on 131344 available 24/7.

[mmaslen]

It's not an individual service issue - it's node-wide congestion and slowdowns.

[Esther]

This might be the case, however you would need to discuss your individual with us on 131344 to look at your options. 

[terrywang]

Can anything tell me how much longer I need to bear with this kind of SHXT bandwidth?

Don't tell me to call you because no one can give me an accurate answer, stop lying and tell the truth, please.

What is being done and ETA of compeletion?

Last Result:
Download Speed: 2689 kbps (336.1 KB/sec transfer rate)
Upload Speed: 788 kbps (98.5 KB/sec transfer rate)
Latency: 10 ms
Jitter: 12 ms
3/2/2016, 8:49:04 PM

[mmaslen]

Carlingford poor for me also:

Test Date: 2 Mar 2016 8:57 PM

Download: 2.20 Mbps
Upload: 0.57 Mbps

Ping: 24 ms

[Iamfedup]

Optus are you waiting for NBN to fix your mess.

http://netgauge.ookla.com/share/406086119.png

Last Result: Download Speed: 1351 kbps (168.9 KB/sec transfer rate) Upload Speed: 1265 kbps (158.1 KB/sec transfer rate) Latency: 12 ms Jitter: 4 ms 4/3/2016, 9:32:14 AM

[Iamfedup]

SCUMP

Last Result:
Download Speed: 2029 kbps (253.6 KB/sec transfer rate)
Upload Speed: 789 kbps (98.6 KB/sec transfer rate)
Latency: 29 ms
Jitter: 12 ms
14/3/2016, 9:24:26 PM

http://netgauge.ookla.com/share/413751436.png