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Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

Iamfedup

NBN is considering building over the Optus hybrid fibre-coaxial cable it purchased for $800 million after finding the network is in such a degraded state that it is not fit for purpose.

 

From iTnews website.

 

So everybody thinking of joining optus, optus is not going to fix it.

Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

Hollie

Hey @Iamfedup, have you had a chance to chat with our team about your options moving forward? 

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Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

[ Edited ]
Iamfedup

@Hollie  Yes i have same dribble as everybody else gets.

 

Optus are going compensate your customers for the slow speed??????? = answer the question

 

this is not funny http://netgauge.ookla.com/share/421334200.png

Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

Iamfedup

Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

Iamfedup

http://netgauge.ookla.com/share/424312422.png

Last Result:
Download Speed: 2104 kbps (263 KB/sec transfer rate)
Upload Speed: 1152 kbps (144 KB/sec transfer rate)
Latency: 45 ms
Jitter: 19 ms
29/03/2016, 3:31:27 pm

Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

Hollie

As per my PM on the 19th of Feb Iamfedup, if you'd like to discuss your service and contract options moving forward it's best to call customer service on 133937 so they can discuss this.

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Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

Iamfedup

@Hollie  are Optus going compensate customers for the slow speed??????? = answer the question

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Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

[ Edited ]
FixItNow

Woohoo I'm back !

 

Another day of waiting for hours on a phone to talk to "technical" support.

 

Simple questions for me.

 

When are Optus going to:

a. provide the 100mbps service I'm paying for instead of providing a simply pathetic 2-5mbps 

b. stop fobbing off their paying customers with anonymous "technical" support who cannot fix anything

c. stop their "technical" support promising to call back when this never happens

d. stop about an "upgrade" that has been now over 12 months 

e. stop ripping off customers selling services they can't provide

Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

FixItNow

Online chat for tech support.

 

Disconnected as "we can't establish a connection at this time".

 

If I treated my customers this way, I wouldn't have any.

Re: Extremely Slow speed 2Mbps~7Mbps on Cable (supposed to be 100Mbps)

PoSa

"we're definitely not ignoring you - at this point in time we have no ETR's for your area. This is becuase we are no longer providing expected dates until the work is in progress as sometimes upgrades can be delayed due to factors out of our control."

 

Apparently it's not important to elaborate on what those factors are.

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