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New Contributor TigerTotty
New Contributor

Re: Extra fee for not using Direct Debit

Hi

 

No thank you.

 

I have no reason to stay, market is competitive, Optus had more reasons to keep me. Waive the fee and I'll most likely stay.

 

Looking at this site I doubt that will happen, so I'll be going. 

 

TT

New Contributor Disgruntled2040
New Contributor

Re: Extra fee for not using Direct Debit

So because it’s your preferred method of payment, you charge a fee for us using any other method? What if it’s not our preferred payment method? Doesn’t feel like you’re trying to help customers choose an appropriate payment method to suit them. This wasn’t explained when I signed up - I was also signed up to receive bills via mail and incurred a $2 fee as well. Surely those fees should have been explained when signing up. I would have assumed as I received all of my confirmation and activations via email that correspondence would continue instead of sending out a paper copy...

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