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Extra Charges

Simonphuket

Does anybody know what the extra charges such as Freenet Digital and MIA Sphere Live are and how I stop them.

 

I have asked OPTUS to stop these 2 months ago but they keep appearing on my bill and are killing me.

 

Thanks

 

Solution

Re: Extra Charges

Yeldarb

If Optus hasn't done anything to help then you may need to have a read of the link below to understand what these charges are and how to avoid them.

 

http://www.optus.com.au/shop/support/answer/content-services-faqs-spend-control?requestType=NormalRe...

 

 

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Re: Extra Charges

Nghi

Hey Simonphuket, you can go into our My Account website and change the spend limit for these type of service. Instructions within the link Yeldarb provided. Our Billing team can also raise a investigation on charges already applied. Please ring on 133937 or through live chat here.

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