Hi @Sonia24, let us know if you still need a hand with this. We'll need your service number, full name and date of birth as PM.
Here's a tip - you can set expiry dates for your mobile in this website and app - https://www.getreminded.com/
Reminders ensure you have time to negotiate a new contract and not overpay. Plus set for energy, car rego, passport + lots more.