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New Contributor
New Contributor

Excessive data charges

Last month i received multiple alerts for access I’ve data usage. This i find extremely strange for a number of reasons. Firstly, I didn’t do anything differently from other months. Secondly, we had a power cut for 12 days during the outage so device was not in use. Third point, i called Optus to suspend the service and yet i still received alerts . lastly I was away interstate for most of the billing period and no way the device/data could have been used??

 

No surprise you cant get onto anyone at Optus to discuss the matter with!

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Esteemed Contributor
Esteemed Contributor

Re: Excessive data charges

Whilst I can appreciate you haven't done anything differently it may have been a system update or simply a change of one setting that made all the difference. How much data do you have and how are you monitoring it?

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New Contributor
New Contributor

Re: Excessive data charges

200GB
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Esteemed Contributor
Esteemed Contributor

Re: Excessive data charges

Yes and is this NBN, DSL or wireless? When you turn a modem off the delay in the data usage often results in those excess data messages coming through at a later stage. Naturally it makes people think the modem is still using data when its off.

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