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Escalation required New service

Hi Team, 


Ive had my internet provision for over 4days now. I spent a while on the phone to optus and aint getting nowhere.


I have my new service provisioned, dsl light is on, i can confirm dial tone on the line. However my modem would not authenticate to optus. We have tried multiple passwords reset, spoke to activation team and spent the last 2 hours only for the agent to drop the call. 


Can someone please kindly assist. 

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Re: Escalation required New service

Gah! Not the best start 😞

Is everything up and running now? If not, it sounds like your modem hasn't been provisioned/activated correctly.

If you still need a hand with this, please chat with us HERE so we can take a look at what's going on.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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