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Rish14
New Contributor
New Contributor

Escalation required New service

Hi Team, 

 

Ive had my internet provision for over 4days now. I spent a while on the phone to optus and aint getting nowhere.

 

I have my new service provisioned, dsl light is on, i can confirm dial tone on the line. However my modem would not authenticate to optus. We have tried multiple passwords reset, spoke to activation team and spent the last 2 hours only for the agent to drop the call. 

 

Can someone please kindly assist. 

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AlexRH
RetiredModerator
RetiredModerator

Re: Escalation required New service

Gah! Not the best start 😞

Is everything up and running now? If not, it sounds like your modem hasn't been provisioned/activated correctly.

If you still need a hand with this, please chat with us HERE so we can take a look at what's going on.


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