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Online Community Manager
Online Community Manager

Re: Error Message - Broadband sim

Hey guys, we've raised ticket - 21851892. 

  

" We have identified a customer complaint trend where some Wireless Broadband 200GB/500GB (Apr 19) plan customers are advising of being intermittently unable to use their services, and are receiving error; "Looks like you have tried to use the sim card in another device, your sim will only work in a home wireless modem supplied in the kit where you signed up to this plan so you can't use it any devices"

 
As soon as we have more information, we'll update you guys here. We're still working on resolving this one. 


To receive updates in real time, you can log your fault here →  https://offer.optus.com.au/fault-logging. You'll need to include ticket number as a reference. 

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Occasional Contributor iainr
Occasional Contributor

Re: Error Message - Broadband sim

I have attached my service to the new ticket, thanks
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Online Community Manager
Online Community Manager

Re: Error Message - Broadband sim

Word has just come through that a fix was deployed overnight:

  

Update Details

  • Fix was successfully deployed overnight with works confirmed completed @ 1:08 AM (14/11).
  • Mobile Networks are currently performing customer service confirmations to further assess if overnight fix has fully resolved issue.

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