This is a known issue from over the weekend. Thanks for raising it.
Our Mobile Networks team have identified a complaint trend per new customer activations on the Wireless Broadband 200GB/500GB (Apr 19) plan; with some customers advising of being unable to use their service post activation. Fault ticket number 21790547.
Impacted customers are advising of receiving SIM errors including; “Incorrect SIM Card”, “Not Compatible” and "Looks like you have tried to use the sim card in another device, your sim will only work in a home wireless modem supplied in the kit where you signed up to this plan so you can't use it any devices".
We'll post updates here as we receive them. I'm not sure how bluebutter got it resolved based on the communication we received? Hope that is still the case.
Our Networks team are actively working to fix this issue, however no ETR has been advised at this stage.
As it is a known problem, our front line customer service agents won't be able to resolve the issue.
I have reached out to our Mobile Network team to advise they we still have some customers who are experiencing this issue and am awaiting their response on what next steps to take.
When I receive this update I'll post it here.
All customers affected by this outage that have reported the issue would have received an SMS to confirm the service.
If they are still experiencing issues, they will need to reply to this SMS so they can be contacted back.
If they have not reported the issue in the first instance, they will need to contact Mobile Tech Support to troubleshoot as the outage has now been resolved.