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New Contributor Slouse
New Contributor

Entertainement bundle speed pack confusion


I just recently got optus cable installed. Long story short, I'm paying for the 100Mbps plan but only getting the 30Mbps plan currently. When I call about the issue, customer support tells me I do have the 100Mbps plan and puts me through tech support to address the speed issues, but tech support tells me I only have the 30Mbps plan and puts me through to customer support to change the plan.

I've gone back and forth a couple of times now, so I'm not going to bother calling again.

Any help would be much apprectiated.

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Moderator Ev_

Re: Entertainement bundle speed pack confusion

Hi @Slouse, really sorry to hear about the run around you had over the phone. If you can get in touch with Tech Support online here via Live Chat, we'll try look into this further for you. 

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