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Occasional Contributor
Occasional Contributor

Email password

Hello, I setup my 5G broadband using my current email address with my old provider. Optus told me when I purchased this system that they supply email accounts. I called support when I got it going and they gave me "username@optusnet.com.au" with no password (of course I add my own user name). How do I get a password, as when I try to log into web mail I can't get past the password stage? I have asked Optus support for help, but I may as well be talking to a brick wall as they don't understand what I am trying to ask. This would appear to be such a simple thing, but not for Optus.

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Esteemed Contributor
Esteemed Contributor

Re: Email password

Support supply the initial password when setting up an email account so I would be asking for a password reset. You shouldn't be hitting a brick wall with such a simple question more likely you got a new support member with little knowledge of anything Optus. https://www.optus.com.au/for-you/support/answer?id=1551
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