Hi there John,
Welcome to Optus!
Just a heads up that we don't have access to customer accounts here on our public forum.
Our help and support page for Email advises that primary account usernames cannot be edited. If you have any further questions about this you can contact the Optus team directly to see if there are other options are available to you.
_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
