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Contributor ozeannie
Contributor

Email arriving late compared to datestamp time sent

System: Windows 7, Microsoft Outlook

This problem has been going on for a while. Husband uses computer for work and although most emails arrive just fine sometimes he gets an email which arrives up to a day later than the time the sender sent it (as time-stamped on the email and as checked directly with the sender). It's not always the same sender, and the one sender can have emails that are sent both immediately or delayed.The most annoying thing about this, apart from the email being late, is that when it arrives it slots into it's chronological position, which means they sometimes show up in "Yesterday's" mail rather than at the top of the list of new emails. These emails sometimes then get missed as they are in between already-received and read emails.

This morning I also received such an email. I received emails from my mother at 6.01 and 6.04pm respectively last night, on time. This morning I received an email from a friend time-stamped 6.03pm - but it didn't come until this morning and it slotted in between the two emails from my mother last night. I have copied the headers below and it seems one of the servers is adding on some hours for some reason. Is this anything that can be done about this?

I have changed the names of sender and recipient to Citizen1 and Citizen2 below for privacy:

Return-Path: <citizen1@internode.on.net>

Delivered-To: citizen2@optusnet.com.au

Received: from ipmail06.adl6.internode.on.net (ipmail06.adl6.internode.on.net [150.101.137.145])

by mail110.syd.optusnet.com.au (Postfix) with ESMTP id 1C1A88646A6

for <citizen2@optusnet.com.au>; Wed, 26 Nov 2014 18:02:45 +1100 (AEDT)

Received: from ppp121-45-184-118.lns20.syd7.internode.on.net (HELO mse02a538a1e9b) ([121.45.184.118])

by ipmail06.adl6.internode.on.net with SMTP; 26 Nov 2014 17:32:43 +1030

Message-ID: <FBF50209606C488BBC552D1428BF4413@mse02a538a1e9b>

From: "Citizen1" <citizen1@internode.on.net>

To: "Citizen2" <citizen2@optusnet.com.au>

References: <622764BD7DED430DB0C4863684726156@mse02a538a1e9b> <000601d0084c$2c4c9ee0$84e5dca0$@optusnet.com.au> <AC6EBE436C014545BC94DAEB2B0A98B7@mse02a538a1e9b> <000601d00904$825e1f30$871a5d90$@optusnet.com.au>

Subject: Re: Catch up

Date: Wed, 26 Nov 2014 18:02:37 +1100

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----=_NextPart_000_000C_01D009A3.2A03DD80"

X-Priority: 3

X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook Express 6.00.2900.5931

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157

X-Optus-CM-Score: 0

X-Optus-CM-Analysis: v=2.1 cv=dMCfxopb c=1 sm=1 tr=0

a=Jjp5NiEq/T1li6ImYuA6Ug==:117 a=Npn9PEg5AAAA:8 a=PO7r1zJSAAAA:8

a=5y4faFyK3SkA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=9iDbn-4jx3cA:10

a=cKsnjEOsciEA:10 a=gZbpxnkM3yUA:10 a=JQJdprFnqXY8La0kfFgA:9

a=wPNLvfGTeEIA:10 a=SSmOFEACAAAA:8 a=yMhMjlubAAAA:8

a=V7A49t8WRrvX8Pyxpi4A:9 a=TVu1lmUltx8mLBqm:21 a=gKO2Hq4RSVkA:10

a=_W_S_7VecoQA:10

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19 Replies
Moderator Tris
Moderator

Re: Email arriving late compared to datestamp time sent

Thanks for providing the header info here - we've passed this onto the network engineers for further investigation. We'll post back once they've gotten back to us 


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Moderator Tris
Moderator

Re: Email arriving late compared to datestamp time sent

Hey, I've just received feedback from the networks guys requesting a few more details. Could you please provide your account info? Thanks

 


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Contributor ozeannie
Contributor

Re: Email arriving late compared to datestamp time sent

Done
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Retired Employee Andy
Retired Employee

Re: Email arriving late compared to datestamp time sent

Thanks for that ozeannie, can see we've received your details and we're currently looking into this.

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Contributor ozeannie
Contributor

Re: Email arriving late compared to datestamp time sent

After some phone calls, I tried archiving emails from the inbox on the computer and trimming down the working size of the inbox, which had become very bloated. For a few days emails seemed to download with better regularity. However in the last 24 hours the same problem has recurred. Some emails have arrived late to Optus, however, some have arrived at Optus without delay and taken a long time to come through to the inbox. One such example is below - it arrived at Optus Friday lunch time and has just downloaded to the  inbox Saturday lunchtime, 24 hours later. Names of sender, recipient and subject have been removed for privacy.

 

 

Return-Path: <citizen2@axis.ventyx.com>

Delivered-To: citizen1@optusnet.com.au

Received: from gmsmail01.ventyx.abb.com (gmsmail01.ventyx.abb.com [203.19.232.230])

            by mail110.syd.optusnet.com.au (Postfix) with ESMTP id 75A2D781C22

            for <citizen1@optusnet.com.au>; Fri, 19 Dec 2014 13:55:11 +1100 (AEDT)

Received: from localhost (localhost [127.0.0.1])

            by gmsmail01.ventyx.abb.com (Postfix) with ESMTP id 5EB9120660

            for <citizen1@optusnet.com.au>; Fri, 19 Dec 2014 12:55:02 +1000 (EST)

X-Virus-Scanned: amavisd-new at mincom.com

Received: from gmsmail01.ventyx.abb.com ([127.0.0.1])

            by localhost (mmsbnemrl01.internal.mincom.com [127.0.0.1]) (amavisd-new, port 10024)

            with ESMTP id XktiTL-lFghc for <citizen1@optusnet.com.au>;

            Fri, 19 Dec 2014 12:55:02 +1000 (EST)

Received: from axis.mincom.com (unknown [1.93.199.45])

            by gmsmail01.ventyx.abb.com (Postfix) with ESMTP id 2E6F72064C

            for <citizen1@optusnet.com.au>; Fri, 19 Dec 2014 12:55:02 +1000 (EST)

Received: from 127.0.0.1 ([127.0.0.1])

          by axis.mincom.com (JAMES SMTP Server 2.3.0) with SMTP ID 184

          for <citizen1@optusnet.com.au>;

          Fri, 19 Dec 2014 02:55:01 +0000 (GMT)

Date: Fri, 19 Dec 2014 12:55:01 +1000 (EST)

From: citizen2@axis.ventyx.com

To: citizen1@optusnet.com.au

Message-ID: <31737348.3241828.1418957701735.JavaMail.AXBSMTPP01$@AXBSMTPP01>

Subject: (removed for privacy)

MIME-Version: 1.0

Content-Type: multipart/mixed;

            boundary="----=_Part_3241827_5623907.1418957701735"

X-Priority: 2

Importance: normal

X-Optus-CM-Score: 0

X-Optus-CM-Analysis: v=2.1 cv=AIISoSx1 c=1 sm=1 tr=0

            a=1i6j9SWUZ4xEnmGw2tmdMw==:117 a=1i6j9SWUZ4xEnmGw2tmdMw==:17

            a=B-eU9YkUAAAA:8 a=PO7r1zJSAAAA:8 a=wPDyFdB5xvgA:10 a=ET_TFEpQAAAA:8

            a=B9ittxaWAAAA:8 a=A92cGCtB03wA:10 a=RqOAJGx8AAAA:8

            a=BhEomnCFQivRN1-M2k0A:9 a=dRveAS8CorDeBAHq:21 a=cJdunGZZy0dboR79:21

            a=CjuIK1q_8ugA:10 a=VF1hJ4mzUEEA:10 a=_X38hRpkDy8HeNpswvcA:9

            a=n3BslyFRqc0A:10 a=Sf_gFPzhefAA:10

 

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Moderator Tris
Moderator

Re: Email arriving late compared to datestamp time sent

Yeah, we've received feedback confirming this is still being investigated, as we can certainly see there's still an issue somewhere on our end. Unfortunately it seems to be a fairly complex problem. Rest assured we're on it and will have all fixed up as soon as possible. Thanks for providing further details, I'll pass it onto the relevant team 


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Contributor ozeannie
Contributor

Re: Email arriving late compared to datestamp time sent

I think it was on Friday that I logged into Webmail (without the email client open) and saw several emails there.  I would expect to normally see these listed from top to bottom in order of most recent to oldest – eg.   12.55, 12.54, 12.54, 12.53, 12.51, 12.50.  However on this occasion even on this list the emails were out of order eg 12.55, 12.54, 11.03, 12,53, 12.52, 12.51. 

In other words, it shows that an email that arrived at 11.03 (Optus time stamp) was put into the webmail inbox after emails that arrived later at 12.52 and 12.53. This would seem to indicate a delay in getting this particular email into the webmail mailbox and hence it would have been delayed in downloading to the email client also.

 I opened the email client and the emails downloaded, with the 11.03 one slotting in to the correct time slot chronologically. I had the email client open all through the 11.00 time period and no emails downloaded in that time. I also had the webmail open at that time and no emails appeared in the webmail inbox. So this email has appeared “from nowhere” at a later time.

Please note the times above are indicative only, not exact.

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Moderator Tris
Moderator

Re: Email arriving late compared to datestamp time sent

Thanks for the update, I'll be sure to pass it on 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor ozeannie
Contributor

Re: Email arriving late compared to datestamp time sent

The computer has been off the last couple of days Christmas Eve/Christmas. This morning I logged into Webmail from another computer to see how many emails were there, and because I expected the inbox coud be close to the quota. One of the messges there was a quota warning. I deleted all the "junk" emails, and then noticed that the remaining emails were from a variety of dates from as early as 16th December through to 24th. Perhaps some of these were late in getting to Optus but I doubt all were. They were also all over the place in terms of chronological order. I have taken a screen shot to show this. Is there some place I can submit this screenshot so you can see? Would the link I used previously for uploading account details be OK?

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