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Re: Email arriving late compared to datestamp time sent

ozeannie

P.S. On the phone the suggestion was made that it could be some software - either the email client itself or antivirus  or an email filter at our end somehow interfering with the downloading of email. This proves it is not at our end because the computer has been off for several days and these emails have arrived to webmail late and out of order, since the computer has been off, so it is nothing to do with the downloading process to our computer.

Re: Email arriving late compared to datestamp time sent

Scotti

Hey ozeannie - it sounds like your email inbox had reached it's quota, preventing further emails from coming through. If you're having to clear out a lot of junk mail, best to report it as spam or unsubscribe from the email service to prevent them from coming through again. You may also have your email filter set to some other than it filtering by the date it was received. Other options you can filter by are Sent From, Size and Read or Unread.

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Re: Email arriving late compared to datestamp time sent

ozeannie

No the quota warning came after the emails which arrived late, i.e. these emails were not held up on account of the quota being already full, though it may have then prevented further emails. This is a case of emails sent on the 16th, 17th, 18th of September not arriving until after the 20th of December and the quota warning came after that.  Also these are not junk or spam emails but genuine emails. And the filtering is set by date received. I have already been informed by phone that Optus acknowledges there is a problem with the late delivery of emails.

Re: Email arriving late compared to datestamp time sent

ozeannie

Sorry I meant 16th, 17th 18th of December not September

Re: Email arriving late compared to datestamp time sent

Ryan

Thanks for the update ozeannie - can assure you our tech's are still investigating any possible issues with delays in mail being received. Thanks again for providing  the headers etc through to us to pass on to them.

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Re: Email arriving late compared to datestamp time sent

ozeannie

Here is one of the emails sent on 16th December which arrived to our mailbox on 24th December:

 

Return-Path: <Accounts.Payable@arv.org.au>

Delivered-To: citizen1@optusnet.com.au

Received: from mail1.bemta8.messagelabs.com (mail1.bemta8.messagelabs.com [216.82.243.194])

            by mail109.syd.optusnet.com.au (Postfix) with ESMTP id 6DCD4D645EA

            for <citizen1@optusnet.com.au>; Wed, 24 Dec 2014 03:53:27 +1100 (AEDT)

Received: from [216.82.241.211] by server-2.bemta-8.messagelabs.com id ED/04-02991-708DF845; Tue, 16 Dec 2014 06:58:15 +0000

X-Env-Sender: Accounts.Payable@arv.org.au

X-Msg-Ref: server-15.tower-85.messagelabs.com!1418713093!51354969!1

X-Originating-IP: [210.215.162.38]

X-StarScan-Received:

X-StarScan-Version: 6.12.5; banners=-,-,-

X-VirusChecked: Checked

Received: (qmail 5041 invoked from network); 16 Dec 2014 06:58:14 -0000

Received: from unknown (HELO eqproxy01.arv.org.au) (210.215.162.38)

  by server-15.tower-85.messagelabs.com with SMTP; 16 Dec 2014 06:58:14 -0000

Received: from norhorelay01.arv.org.au ([10.40.1.12]) by eqproxy01.arv.org.au with Microsoft SMTPSVC(8.0.9200.16384);

             Tue, 16 Dec 2014 17:58:13 +1100

X-AuditID: 0a010424-b7f766d000000cc4-80-548fd7d04712

Received: from R8NA2VH (r8na2vh.arv.org.au [10.1.8.14])

            by norhorelay01.arv.org.au (Symantec Messaging Gateway) with SMTP id B1.89.03268.0D7DF845; Tue, 16 Dec 2014 17:57:20 +1100 (EST)

thread-index: AdAY/Y/BG2+r+KnqSU2F61lhALYKwg==

Thread-Topic: Remittance

Reply-To: <Accounts.Payable@arv.org.au>

From: <Accounts.Payable@arv.org.au>

To: <citizen1@optusnet.com.au>

Cc:

Subject: Remittance

Date: Tue, 16 Dec 2014 17:57:31 +1100

Message-ID: <1078BFB507E048168A58170EC66DAD91@arv.org.au>

MIME-Version: 1.0

Content-Type: multipart/mixed;

            boundary="----=_NextPart_000_000C_01D01959.C331D0F0"

X-Mailer: Microsoft CDO for Windows 2000

Content-Class: urn:content-classes:message

Importance: normal

Priority: normal

X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609

X-Brightmail-Tracker: H4sIAAAAAAAAA+NgFuplluLIzCtJLcpLzFFi42LhYuTg071wvT/E4PRCG4uzX04xWry7eZ7J

            gcnj+c+LTB6vz69jD2CK4rJJSc3JLEst0rdL4MpY3N3FWLD6PWNF60q2BsYPLxi7GDk5JARM

            JBbf3MsKYYtJXLi3nq2LkYtDSGAXo8SzE1PAEiICehLHJm2FsiUk7h9bAmYLCahLLJ92hAnE

            ZhNQlvjTPI8RokZOYtvseSwgNrMAi8SfNxvAbGEBYYnly3+ygdgsAqoSzXPOAMU5OHgFLCUu

            d4uChHkFBCVOznwC1Roq0fzqMTvEbRoSp35OYISIa0nsmLCPEaSVU0BIomuXBEhYQEBA4kDT

            RKhXLCQOXXrGMoFReBaSqbOQTJ2FZNICRuZVjOJ5+UUZ+UWpOYmVBoZ6iUVlevlF6XqJpZsY

            wQHOorKDcfYKzUOMTBycUg2M+s3u+dmRGewT1Wf++/Utc9sMD4Hveq+dNDdM6xa1Nfj9xPy+

            uMKHtZv/LDPdKvnQejefuc1N75O/5rPvXDohRvuyU6lU+xvNtWmC6bFP999bHHBgTsWu76L8

            ZhzC1ZYm/lfuGL5yvNL5wtlL8sS1rHuJc0L35mi17J+w10bO8kRzYdvusvPHlViKMxINtZiL

            ihMBHwYe+CACAAA=

X-OriginalArrivalTime: 16 Dec 2014 06:58:13.0287 (UTC) FILETIME=[A8E13B70:01D018FD]

X-Optus-CM-Score: 0

X-Optus-CM-Analysis: v=2.1 cv=C77Ql2/+ c=1 sm=1 tr=0

            a=Pc2Fi2c7nMjYRcd0rnLtEw==:117 a=Tw6Y/55CCMNIvqgEX8yB6w==:17

            a=H_es7uPQAAAA:8 a=PO7r1zJSAAAA:8 a=73hBpWBW-wUA:10 a=BLceEmwcHowA:10

            a=9xDHL5cviDAA:10 a=ZoeoU8-gAAAA:8 a=A92cGCtB03wA:10

            a=r77TgQKjGQsHNAKrUKIA:9 a=9iDbn-4jx3cA:10 a=cKsnjEOsciEA:10

            a=gZbpxnkM3yUA:10 a=T7tqtwNlAAAA:8 a=OkrssF4sZf_JYvI0TbYA:9

            a=duV3qfmFNxgPcY_n:21 a=MKzijO-fgDYRbTyz:21 a=Ft8UYL4EG9YA:10

            a=wKh3GKp6Bd0A:10 a=yYwsTvZWGKsA:10 a=9xl4neO6YoEA:10 a=Jyvw2DNe4isA:10

            a=lAV5WIHDOSRfwUd6slMA:9 a=n3BslyFRqc0A:10

 

Re: Email arriving late compared to datestamp time sent

Tom

Thanks again - I'll be in touch again tomorrow with a further update.

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Re: Email arriving late compared to datestamp time sent

SEAN0

Was this issue ever solved? I am having the same problem. Smiley Sad

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Re: Email arriving late compared to datestamp time sent

ozeannie

Back again with the same or similar problem. Both my husband and I are having an issue with emails being sent and only being received hours later. Mysteriously, the time stamp sent is say 12.45pm and the time received at Optus is 12.46pm. I got a call from the sender that evening complaining that I hadn't replied to the email. I checked and it still hadn't come through by around 8pm. This morning it arrived by 5am and I checked the arrival time at Optus and as explained it was basically when the email was sent. Is it getting caught up in spam filtering?

 

I also had the case of ordering two movie tickets online - normally I get the order confirmation immediately, followed a couple of minutes later by the voucher emails. Yesterday I got one of the vouchers almost immediately, about 15 minutes later I got the confirmation email explaining that two voucher emails would follow, and then about 2 hours later I got the second voucher! Yet all 3 emails were time stamped at 10.39am.

 

Please note I also have an email address in the same Outlook profile which has my business domain address - ie, hosted elsewhere, but using the same Optus internet connection, so it's nothingto do with Outlook or the internet connection, it's purely an optus mailbox issue.

 

Can this be looked into again please, if you need me to send message headers please give me a private email address & I will send them.

 

 

Re: Email arriving late compared to datestamp time sent

Kartika

Really sorry for the delay in getting back to you, @ozeannie. Sorry to hear about your no going email issue. I`d recommend to check your Optusnet email setting by directly logging into Webmail onlineAlso double check your Outlook settings to make sure it matches. If the issue still persist then you will need to raise this with Tech Support on 131344 (open 24x7) to investigate further.


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