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Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

It seems like many others that the amount of Spam the Optusnet email service is letting many emails through that are obvious spam, however when I try to report these emails to a third part (legitimate) service, they get blocked (outgoing) by Optus saying they are spam!

 

Why can't they apply the same filtering to incoming emails that they apply to the same outgoing emails????

 

The incoing emails are obviously spam, purporting to come from Woolworths, Coles, Dan Murphys, Myer and many other major retailers, but the email addresses are from unknown domains...surely this must be easy to detect?

 

Right now, I am seriously looking for a better service...

 

Come on Optus, up your game!

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RetiredModerator
RetiredModerator

Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Sorry for the issues here. My only advice would be to pass on any suspicious emails you receive. Check out a full guide here → Internet Security: Phishing, Fake Emails, SMS & Hoax Websites. Any feedback will be used to provide better security from our end moving forward.


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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Hi Toomey - I've tried that...spent maybe 1-2 months marking everything as Spam through webmail, but has not seemed to improve things at all. The same old domains are being used to send the same spam. Quite tedious really, but I though I'd try in the hope things might improve.

 

Any other ideas?

 

Thanks,

 

-Keith

 

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RetiredModerator
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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Get that it'd be pretty annoying 😞

We do our best to block spam emails from coming through, but they usually come from varying email addresses or IP addresses/servers.

We can definitely pass this onto our Webmail team so they are aware but in the short term it would be a case of manually setting them as spam. 

 

Please let us know if you do need a hand with anything else.


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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Hi Alex - while I understand that varying email addresses must pose issues for spam filtering, it does make me wonder why if I try to send these emails on to a third party spam reporting service, Optus blocks them staing they are spam. Seems like the outgoing filters are much better than the incoming filters - how is this possible?

 

Also, one would have to wonder about the incoming filter capability - most of the spam emails are (pretendning to be ) from several of the major retailers (Bunnings, Myer etc.) yet the sending domain/email address is what looks like a personal one, for example, this from an email saying it is from Coles:  contact@jehmeu.com 

 

Surely in this age of sophistication, spam filters can be taught these types of things??

 

Anyway, the bottome line is I feel that Optus needs to take more positive action on emails/domains reported as spam sources when reported from Webmail. At the moment, reporting these (consistently) is just a waste of time, and I'm sure I'm not the only one getting these nuisance emails, which may in fact be potentially much more harmful if people start acting on them.

 

Thanks,

 

-Keith

 

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Occasional Contributor
Occasional Contributor

Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Although I've added this to another thread, it's very relevant to this one as well:

How many customers do you need to "report spam" on webmail before you will block that particular address from incoming mail?  How many times does a customer need to "report spam" from the same address before you will block that particular address from incoming mail?

Here are a few that I would suggest that I have reported as spam at least 20 times each, if not many more:

contact@hasamx.com

contact@sicillio.com

contact@kridls.com

contact@jeffzter.co.uk

contact@theaussiepost.com

contact@thegapinthemiddle.com

info@news.australianusermail.com

contact@jhhda.com

Most of these ones listed above are EVERY DAY along with others which are annoying but not offensive.

HOWEVER, - I've started to receive obscene SPAM emails from several domains which should be blocked for EVERYONE, such as:

@bicyclepartstores.com

and others which I delete immediately.

What is the plan for Optus Webmail in blocking offensive and obscene SPAM emails?

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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Hey @LD_Sunshine, to be honest with you, I don't have an answer to this one. I believe it is an automated flagging process based on a high number of reports from individual users. Are any of the emails you receive asking for sensitive or personal information? Which email application are you using as your primary email client i.e. Outlook or is it primarily webmail?

 

There's a number of anti-spam/security suite software that's compatible for use with Outlook. I know it's not the solution you’re looking for but it's an option. I'll try and dig around for some more information and comment back on this thread.

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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

 Dan_C,

Thanks for your quick response.  To be honest, I generally avoid reading the emails as I'm receiving about 50 a day now - it's been increasing over the past 6 months.  Yes, some of them ask for personal information - I never respond, I don't "unsubscribe".  My current concern is the increasing number of OFFENSIVE / OBSCENE SPAM emails from various domains.  As an Optus customer with a reasonable telecommunications monthly account charge (home broadband, mobile phone, both with same Optus email address) I do expect Optus to address this issue with a better solution than the ineffective "report spam".

I use Webmail, Outlook, Android Email about 20/40/40 depending on my location and daily circumstances.

In OUTLOOK, I have "blocked senders" (both email address & domains, approx 250), plus I have rules "send to spam" folder for various words in the subject line or content.  This partially works, but ONLY if I read emails from my home desktop so that Outlook is the first to sync the emails.

If ANDROID email is used to check emails before OUTLOOK, then the Outlook rules and blocked senders won't work because they only appear to function if Outlook is on the first device to download the email.  So, during the day, my Android phone is often the first device used to access emails.

I use WEBMAIL when I have access to other PC's and also sometimes on my phone and also on my home PC when there is a lot of spam emails to "report spam" to Optus.

I believe that OPTUS need to provide a solution and elevate this issue of managing spam effectively (except when some emails used the Optus logo, well they stopped quickly!)

Yes, the non-offensive SPAM is a nuisance (I get about 50 a day).  Yes, I "report spam" regularly, but not always as this is very time-consuming with little or no impact.

OBSCENE SPAM emails which go to my Inbox are an issue, a big issue that requires a solution be developed as a Priority - certainly for me.  (6 of 33 spam emails in less than 1 day are OBSCENE and OFFENSIVE).  This is not a random thing or just a nuisance - this is important!

IF Optus cannot block directly, then does Optus intend to provide a tool for webmail users to BLOCK a sender or domain directly?

How many customers do OPTUS need to "report spam" on webmail before OPTUS will BLOCK that particular email address or domain from incoming mail? 

How many times does a customer need to "report spam" from the same address before OPTUS will BLOCK that particular email address or domain from incoming mail?

 

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RetiredModerator
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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Blocking of spam/phishing services is handled by a specialist team. Unfortunately I don't have the specifics of their processes, but we advise all customer to forward any concerning emails to abuse@optus.com.au so they are made aware of the issue, and can do everything in their power to block them moving forward.

 

As you can imagine, scams and always evolving and becoming tougher to crack down on. I can assure you that we will always investigate and do our best to stop issues moving forward. 


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Re: Email Spam filtering needs urgent attention letting lots in but can't report it as being blocked

Hello Optus team.

 

While it is all very well to tell us to send offending spam to the abuse dropbox, nothing seems to happen once done - the spam keeps on coming.

 

What nobody at Optus can explain is why the exact same incoming spam is allowed to arrive in my in-box, but if I try to forward it on (through Optus), it is almost always blocked. How can this be - if it can be detected as spam/junk/whatever on the way out, why not on the way in???

 

If the blocking of spam is handled by a specialist team, why can't we get someone from this team invloved?

 

I would be happy to work with them to help improve this in any way I can, but the venting of frustrations on this forum seems almost fruitless.

 

Surely it is in Optus' best interests to cut down on this spam, not to mention to make its customers somehwat happier?

 

I'd be happy to put together a reasonably compreshensive list of email addresses purporting to be form Woolies, Dan Murphy and a host of other well known retailers if there is anyone at optus that can do something with it.

 

While I appreciate that this is always going to be a moving target, surely it can't be too hard to check if an email from "Woolworths" to %firstname% %lastname% with a from email address like "nieuwsbrief@mails.nieuwsbrief-nld.com" is a little suspicious? (This is a real example!)

 

Optus team - please help - and reach out to your customers who can and will help you!

 

-Keith