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2017-05-25 04:19 PM
Does anyone know the email address to lodge a formal written complaint to Optus?
2017-05-25 04:48 PM - edited 2017-05-25 04:50 PM
2017-05-26 05:32 PM
Hidden deep in many layers of dead links and old pages I found an online complaints form.
2017-05-29 08:42 PM
2018-02-18 03:03 PM
I made a formal complaint over the phone - which took me 40 minutes to get through to...and then I was transferred (by someone who was totally lost) to another departmewnt which means I was on hold for another 34 minutes. (LOL) So whilst on my journey to make a complaint, I was able to add to my list of complaints.
Optus is literally the worst service company. I've never experienced poorer service.
They actually don't have an email for complaints - most likely because it'll reach it's storage limit within a day.
Most likely optus will do nothing about the constructive feedback I took the time to provide them with because optiu doesn't really care about their customers.
I will never be a customer of theirs. Ever.