@Marie The voice message and txt I received on Sunday mentioned there was an update though??? Can you share what that update was?? This forum seems to be the only way for Optus to care to communicate to us.
I've have not heard anything back since Sunday's txt message. I've spoken to the tech support for close to 2 hours since then however, and as helpless as they were, they assured me I would be contacted 'asap'. 60 hours later, still nothing. I hope Optus acknowledges the length of time this issue has been ongoing, not just the start of this forum. As far as I can see most users here have stated it had occurred since November.
Hi @Nbv, so sorry that this has been going on for so long. Are you able to PM me your full name, Optus account number & date of birth so we can take a look into this?
@Aman_B This is a joke right??? Seriously I have provided so many detail and PMs to you guys already!!! You know everything about me and the situation!!!
I can't believe it, every interaction with Optus and this gets worse and worse!!
We've had Telstra for 2 years with no problems, changed to Optus on Saturday - obviously unaware of this problem - first run of Fifa and we have the same issue as everyone else here.
Has anyone had any luck with getting this sorted??
No, nothing progressed.
its been months now and there are plenty of posts on EA and Optus forums about it. Having the Optus moderators liaising is about the first bit of progress..........just waiting for their networks to get something out of the data we've sent
Hey Mix11111, as jellomanpie has mentioned, we're providing the IP trace results to our networks team to investigate. We've had 4 or 5 people send this through but the more info we can get, the easier it will be to pinpoint the issue. Are you able to send me a PM with the internet username/account number and an IP trace when you are able to connect; then another when you're unable to connect? That's the best way we can go about getting it sorted for you.
Hi guys. I just got off a call from Optus case management team. Their network team will be calling me back at 7ish tonight to run through some real time tests to diagnose this isssue. Fingers crossed this leads to a solution. I'll report back with any findings / updates that I hear.
Would be great to hear some update.........cannot connect today either, and that's not the usual 7.30pm timing. It's been unable to connect at all today. Happy to work through anything with networks now if they want to call and run some tests