I have exactly the same problem, get disconnected between 6pm to 11pm during the week and then unable to connect. All other games or online services works without a problem.
Works fine when I use the connection from my phone hotspot (also with Optus)
Yes I have. They sent a tech out. Went through everything from the street to the devices. Can't find issues and problems not solved.
Do you have any other advice on getting this problem sorted?
I noticed there are more people jowning this thread now with the same problems.
Do you accept this is an actual problem that Optus is causing? Can the problem and this thread be elevated to a senior technical advisor so we get some solid advice on what else we should be doing.
Having written on the ea forums, speaking with ea contacting Optus do you really think i didn't already think to call. Ffs.
Thanks for the response. Now can I have someone that can do something rather than give me their daily spiel.
Please Optus, take this seriously. I'm not some kid. I'm a 35yr computer technician. I know what the hell Im doing and Optus is letting me down.
@Marie I undertook the same action as you have recommended to @rob777 last week and all I got was my broadband being knocked out for 2 days. Nothing since from them except for a Facebook messages that haven't assisted. I'm not replying to Facebook PM messages anymore unless there is usable information - i prefer to keep this issue in the public.
I was hoping that by raising this issue on a public forum it would confirm my suspicion that this is a systemic issue and not specific to a user (suspicion confirmed by the way). Can Optus please please confirm that they are now investigating this issue as a whole??? That is all we ask. Surely there is enough information provided here?
Hey Masa, rob777 & Nbv 🙂
We've chased up our Case Management team about this so we could get a better understand of what we need to get from you to have this looked at.
They've asked that you run an IP trace route to the Fifa servers with your Optus modem connected.
If you could please PM through this information as well as your Optus account details I'll pass it on and they'll investigate it with our networks team.
They're looking to see where the connection is failing and if it's on Optus' end so we can work to have it resolved.
Thanks rob777 🙂
Really appreciate it.
Let us know if it makes any difference.
Yikes! Thanks 🙂 I've received your PM - Marie