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New Contributor Mav282054
New Contributor

Re: EXTREMELY slow cable speed

2018-02-12_001937.gif

 

Well I'm just blown away...Midnight Sunday FFS

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New Contributor troppotom
New Contributor

Re: EXTREMELY slow cable speed

Our speed is so slow that we cannot stream, though we are paying for a streaming package. I agree with other posts OPTUS does not give a brass yazoo about its customers. We just had 2-1/2 weeks without mobile service at our home, now this.

After dealing with the mobile issue my advice is not to expect anything from OPTUS but rather head to the Telecommunication Ombudsman.I sent letters to OPTUS customer relations is S A--they were ignored. 

I never thought I'd say this but OPTUS is as bad--and possibly worse--than Telstra.

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New Contributor BeeSA
New Contributor

Re: EXTREMELY slow cable speed

Terrible speeds for about 15 months now. No options for NBN, just stuck with cable here. pretty poor service and no improvement in site.

 

 

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Occasional Contributor creditcardo
Occasional Contributor

Re: EXTREMELY slow cable speed

same. I can get around 20-30Mbps on my phone. only around 2-3Mbps on cable

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Occasional Contributor creditcardo
Occasional Contributor

Re: EXTREMELY slow cable speed

How long is the cooling off period? I think I've been connected for almost a month...

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Occasional Contributor creditcardo
Occasional Contributor

Re: EXTREMELY slow cable speed

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Online Community Manager
Online Community Manager

Re: EXTREMELY slow cable speed

@creditcardo, you're welcome to send us a PM with your account details.

 

I need your full name, DOB and account number. I'll run a couple of diagnostics and confirm my findings with you. 

 

 

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