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New Contributor Doc1966
New Contributor

ENQUIRIES

Why can I not speak to someone in Aus? I have had numerous phone calls and live chats with peopl in India I presume. All very polite and wanting to help but not being able to. Nothing has been resolved regarding a change of address for my Optus NBN

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Respected Contributor
Respected Contributor

Re: ENQUIRIES

If they are polite and willing to help, what makes you think what's stopping them won't stop someone located in Australia? 

 

Regardless, if you feel your request is reasonable (relocating a service is very reasonable) and you've attempted to use the appropriate channels I'd raise a complaint - https://offer.optus.com.au/for-you/support/complaints1

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor Doc1966
New Contributor

Re: ENQUIRIES

Because whilst they are as I said. A number appeared NOT to understand the basic problem

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Online Community Manager
Online Community Manager

Re: ENQUIRIES

 

Nothing has been resolved regarding a change of address for my Optus NBN

 

We're talking an NBN relocation here, switching your NBN service from your existing address to a new address @Doc1966

 

Happy to try and lend a hand over private message

 

I'll need your full name, DOB and account number. 

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