ENQUIRIES

[Doc1966]

Why can I not speak to someone in Aus? I have had numerous phone calls and live chats with peopl in India I presume. All very polite and wanting to help but not being able to. Nothing has been resolved regarding a change of address for my Optus NBN

[SamSam]

If they are polite and willing to help, what makes you think what's stopping them won't stop someone located in Australia? 

Regardless, if you feel your request is reasonable (relocating a service is very reasonable) and you've attempted to use the appropriate channels I'd raise a complaint - https://offer.optus.com.au/for-you/support/complaints1

[Doc1966]

Because whilst they are as I said. A number appeared NOT to understand the basic problem

[Dan_C]

Nothing has been resolved regarding a change of address for my Optus NBN

We're talking an NBN relocation here, switching your NBN service from your existing address to a new address @Doc1966? 

Happy to try and lend a hand over private message. 

I'll need your full name, DOB and account number.