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Occasional Contributor
Occasional Contributor

E5573 modem

My modem works fine and I can log in to modem on my iphone via the ip address but when I try to log in on Desktop Win 10 I get a message "cannot find page".  I have tried different browsers and cleared cache etc. but to no avail.  Can anyone suggest a course of action?

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6 Replies
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Crowd Champion
Crowd Champion

Re: E5573 modem

Hi

You may have to connect to the modem with a data cable which is usually supplied.


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: E5573 modem

Thanks Davelew,  I am connected and the internet works fine.  It is just that I cannot log in to the modem on my PC  (e.g to change my password or see messages etc.)  I can log in thru my iphone (Safari) but on my PC I have tried on Edge, Chrome Internet Explorer I get the message:

 

î"Hmmm... cannot reach this page

Try this

I have cleared cache, cleared history but I still get this message on each browser.

Any ideas?

regards

Mandrake3

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Crowd Champion
Crowd Champion

Re: E5573 modem

Hi

What I think you have to do is connect by the data cable then enter the IP address. This should allow you to change the settings.

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: E5573 modem

Hi,

No I still get same message

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Trusted Contributor
Trusted Contributor

Re: E5573 modem

First thing that jumps out at me, is that my Huawei uses 8.1, not 9.1

 

https://yescrowd.optus.com.au/t5/Wi-Fi-Talk-Home-Zone/Huawei-E5573-change-name-and-password/td-p/164...

 

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Occasional Contributor
Occasional Contributor

Re: E5573 modem

Thank you. I rebooted modem and used 8.1 not 9.1 and problem solved!!!!

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