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Occasional Contributor Oigleman
Occasional Contributor

Dysfunctional Optus

I just joined Yes Crowd to complain about waiting times and other dysfunctional issues.

recveived some sort of dubious accolage for starting a new thread......someone replied and when I clicked the link it ould not open.

I rest my case!

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1 Reply
Online Community Manager
Online Community Manager

Re: Dysfunctional Optus

Service levels have definitely taken a hit.

 

Both our live chat and contact centre are experiencing a much higher volume of enquiries than normal. We've been busier than we'd anticipated over the holiday period and I'm afraid that's led to a large number of customers trying to get through all at once.

 

In saying that, we're always happy to try and help out from our end. What's happened? Let us know and we'll do our best to lend you a hand.

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