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Service levels have definitely taken a hit.
Both our live chat and contact centre are experiencing a much higher volume of enquiries than normal. We've been busier than we'd anticipated over the holiday period and I'm afraid that's led to a large number of customers trying to get through all at once.
In saying that, we're always happy to try and help out from our end. What's happened? Let us know and we'll do our best to lend you a hand.
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