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New Contributor Moazzam
New Contributor

Dynamic IP- need to change

Hello, we have Broadband connection and called technical team to enquire and requested for IP address change. As all residential customers have dynamic IP (that mean it can change any time).

We are trying to setup our DVR and need to change IP for security reasons.

Optus technical teams are hopeless and unprofessional just took us in loop and didn't fix n resolve our concern in last 2 week.

Complain management team called and narrated complete opposite complain what he enquired.

We requested to change IP as it didn’t change since last 6 months.

Technical team person called and said we had requested for static IP (fix IP).

 

I hope Optus technical team can help to resolve and change our IP.
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4 Replies
Crowd Champion caaf
Crowd Champion

Re: Dynamic IP- need to change

Hey,

 

So did turning off the router for half an hour or so give you a new IP?

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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Honoured Contributor
Honoured Contributor

Re: Dynamic IP- need to change

I'm not sure how technically minded you are. For setting up a  DVR there's generally no need or benefit to change the external IP address Optus connect to you with. They're is in general no benefit to changing this address for security reasons. 

 

As @caaf says, turning the modem of over night will probably see a new address assigned by Optus 

 

Regards

 

Peter Gillespie

 

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New Contributor Moazzam
New Contributor

Re: Dynamic IP- need to change

Hi, 

Tried all the solutions which I am aware like

1) Switch off router and NTD overnight.

2) Reset modem and NTD

3) Optus tech team tried from their end by remote reseting 

Nothing worked so far.

Thanks 

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RetiredModerator Toomey
RetiredModerator

Re: Dynamic IP- need to change

I can send this off to our NBN experts for review. Shoot me a private message with your account number, full name and DOB so I can follow up asap


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