Accepted Solution

Distorted Account Number with missing Related Services


Has anyone else experienced issues with their account number being distorted (spaces inserted) and no related services associated with the account? I can't get to my home Internet bill via My Account due to this technical issue and no Web Chat operators are available and not call centre to call means No Customer Service. 


Re: Distorted Account Number with missing Related Services


Hi @HelpMePlease1, can't say I've come across that before.


Does the account begin with the prefix 62


I'd really suggest giving the Chat team another shot. Ask the agent to confirm the services we have attached to your My Account profile. 


Personal → Home phone, broadband & NBN → General & Billing 

It sounds like your broadband service has recently been migrated to our new billing/service platform. The agent will need to go in and manually re-link the service from the back-end.


If you still need a hand, please shout out. 


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