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Disconnect with Optus how about the refund

vanan2210

I am the custumer of Optus for 10 years , now If I disconnect with Optus and connect with TPG. When should I disconnect with Optus because I don't want to lost the money credit?

Can I have an advise about that?

My paid account is 15 /07/2016, and they charge is on 15 every month

Re: Disconnect with Optus how about the refund

Alex_H

Hey there @vanan2210 - It'd be a shame to see you go Smiley Sad I'm not really following sorry, are you in credit with us currently? 

Re: Disconnect with Optus how about the refund

vanan2210

My contract was finish for many years, Optus charged me on every 15 of the month, thjust cahrged me on 15/07/2016, I will disconnect on the end of this month.They will refund the left of the month?

Thanks 

Ann

Re: Disconnect with Optus how about the refund

Alex_H

If there is a direct debit set up, they'd stop that from going through. I'd recommend chatting with us here to organise this for you. 

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