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K1w1girl
New Contributor
New Contributor

Disconnect from Telstra nbn

I received the Optus nbn box and connected my Optus internet. Must I now call Telstra to disconnect Telstra nbn or is the previous service disconnected when I connected to my new Optus service?

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Hannah-L
RetiredModerator
RetiredModerator

Re: Disconnect from Telstra nbn

Hey @K1w1girl, do you know if we did a 'Service Transfer' and took over your existing service? Or did you have to plug your Optus modem into a different to port to the one you were using for Telstra's connection? If the answer is the latter, you'll need to contact Telstra to initiate the disconnection. I hope you're enjoying your new connection. 🙂

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