We are doing some major work on our house so our physical phone line needs to be disconnected. We are keeping the phone number with all calls going to Voicemail, and continuing to pay the monthly line rental.
Do we need to ask Optus to physically disconnect the line into our house. The line into our house is underground copper wire.
We'd need to take a look at what type of phone service you have in more detail.
Please send us a private message with your account number, address, and date of birth please, and we'll take a look.
When our builder demolished our house, he disconnected the underground copper phone line cable through to the street, but we successfully kept our line “active” with calls going to Voicemail. We have kept paying $22 monthly rental & are successfully retrieving our Voice Messages.
We now need an Optus technician to draw a copper phone line cable from the Telstra pit in footpath outside our house through underground conduit laid by our electrician to the connection box on the outside of our house and make sure we have a dial tone for our existing phone number on that line. Our electrician is finalising all wiring inside the house from that connection point.
We also would like the technician to leave the draw string in that conduit ready for NBNCo to later pull through HFC nbn cable once nbn is rolled out in our street.
We’ve booked through Optus to have a technician call to do the above, but I’m not confident that Optus actually understands what needs doing, including that our house is still a building site and access is only during building hours with permission of our foreman.
We keep getting text messages updating us on the “fault” including asking us to advise if there is no longer a fault. But of course there isn’t a fault in the usual sense of that word. Although maybe the missing section of cable is being deemed a fault.
How do we make sure the technician understands what needs to be done? Or do we just leave it till he/she comes?