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New Contributor Danssx87
New Contributor

Delivery

I placed an online order for a 4G WiFi modem. On the website it missed my apartment number and as such it hasn't been returned to Optus. I called 3 times before it was returned to have my address updated. As I have a temporary order number when I call Optus they put you through to multiple different departments and I can't get anything resolved. What can I do to get this delivered or a refund?

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Honoured Contributor
Honoured Contributor

Re: Delivery

Optus general proceedure is when it gets back to the warehouse it will be recredited automatically.

 

Peter Gillespie

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