My problem is the same as Njohn12 and this was his problem:
DSL light is green and steady but no internet. The issue is going on for almost a month now. Optus technical guys arranged for line testing 2 times eventhough the DSL was ON and replaced 3 modems. Still the issue is going on. Some issue with my account settings it seems. I am able to login to webmail with the temporary password but if I try to change it, it says successful but not able to login with the password I have set. Not sure what the issue is. Even Optus technical team is hopeless. Posting it here to see if I can get some resolution.
It was resolved by Ray_yc by doing this:
The original fault was raised for no sync.
Taking another look at this, I found the PVC had been deleted, which will have caused the login problem.
The PVC has been recreated & the modem, assuming it's programmed with the correct username & password, will be able to login.
Wondering if you could check this for my account as well please.
