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Occasional Contributor
Occasional Contributor

DNS Issues getting to domains with suffix enablon.com

Myself and others have had issues accessing enablon.com and its subdomains for the last 3-4 days.  This is occurring with 4G, ADSL and NBN.

When accessing https://www.enablon.com/ within the Optus network I get the error message:

This site can’t be reached

www.enablon.com’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

When I am outside the Optus network this domain will load without any issues.

If I substitute the domain name with the server's IP address then I am able to access the website and subdomains.

Using the Optus looking glass I get the following:

Router: Sydney
Command: traceroute vrf AS7474 www.enablon.com% Unrecognized host or address.

Using iiNet's Looking Glass I get the following:

Router: AS4739 - Sydney, AU
Command: traceroute ip www.enablon.com

Tracing the route to www.enablon.com (85.233.200.190)

1 gi1-2-950.cor1.syd6.on.ii.net (150.101.199.50) 4 msec 0 msec 0 msec
2 te-0-1-0-19.cr3.syd7.on.ii.net (150.101.40.180) 0 msec 0 msec 0 msec
3 be-50.cr2.syd7.on.ii.net (150.101.37.12) 4 msec 0 msec 0 msec
4 syd-gls-har-wgw1-be-40.tpgi.com.au (203.219.107.253) 0 msec 0 msec 4 msec
5 syd-gls-har-int1-hu0-3-0-3.tpgi.com.au (203.221.3.67) 4 msec
syd-gls-har-int1-he0-3-0-2.tpgi.com.au (203.221.3.3) 4 msec 4 msec
6 las-b24-link.telia.net (213.248.95.232) 180 msec 176 msec 184 msec
7 ash-bb3-link.telia.net (hidden.115.114.87) 232 msec
ash-bb2-link.telia.net (hidden.115.121.221) 204 msec 200 msec
8 prs-bb3-link.telia.net (hidden.115.112.243) 320 msec 320 msec
prs-bb4-link.telia.net (hidden.115.122.158) 276 msec
9 prs-b8-link.telia.net (hidden.115.138.139) 276 msec
prs-b8-link.telia.net (hidden.115.138.133) 320 msec
prs-b8-link.telia.net (hidden.115.138.139) 296 msec
10 xe-0-1-0.bor01.pa2.eu.equinix.net (hidden.115.173.23) 292 msec 288 msec 288 msec
11 dis72.pa7.t5-4.fr.telecity.net (217.117.144.22) 292 msec 292 msec 288 msec
12 dis72.pa7.t5-4.fr.telecity.net (217.117.144.22) 292 msec 288 msec 292 msec
13 www.enablon.com (85.233.200.190) 292 msec 284 msec 292 msec

I haven't had any joy with the mobile, broadband, Optus Chat or other forms of support.  They have re-configured my modem, told me they don't know what DNS is and suggested I go into store and have the store look at my mobile.

They have also asked to throw my query out to the crowd and so, here I am.  Can anyone please assist.

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Respected Contributor
Respected Contributor

Re: DNS Issues getting to domains with suffix enablon.com

I can access you site no problems on Optus NBN, but i'm using Cloudflare DNS. I haven't used Optus's DNS for years as I've always found it problematic.

If you can't change the static DNS setting in the router/modem then the only option is within the connected devices themselves.

I've seen 1 or 2 people report the same problem for their specific domain here and they weren't resolved as far as I'm aware. They just gave up.

All I can suggest is that when you contact Optus support you do so via their messaging app, that way things don't get lost in translation and you don't have to repeat yourself (just refer them to previous messages).

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Occasional Contributor
Occasional Contributor

Re: DNS Issues getting to domains with suffix enablon.com

I have tried the messaging App with mixed results from the support team on the other side.  As this problem covers both mobile and broadband it is difficult to get one team to claim ownership and work towards a solution.

One chat person said I should go to a store, another told me to call sales.

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Respected Contributor
Respected Contributor

Re: DNS Issues getting to domains with suffix enablon.com

Site is working on my Optus mobile (with Optus DNS) so most likely DNS entries have been updated.

Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
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Occasional Contributor
Occasional Contributor

Re: DNS Issues getting to domains with suffix enablon.com

It still isn't working for me (NBN, 4G), including through the Optus Looking Glass

http://looking-glass.optus.net.au/lg/
Router: Sydney
Command: traceroute vrf AS7474 rct4.enablon.com
% Unrecognized host or address.

Home Modem DNS Servers:

Primary DNS Server:198.142.152.164
Secondary DNS Server:198.142.152.165

 

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Respected Contributor
Respected Contributor

Re: DNS Issues getting to domains with suffix enablon.com


it is difficult to get one team to claim ownership and work towards a solution.

One chat person said I should go to a store, another told me to call sales.

That looking glass you used reveals that the Optus Network Operations Centre is contactable via email at noc @ optus.net.au so that should be the perfect place to try.

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Respected Contributor
Respected Contributor

Re: DNS Issues getting to domains with suffix enablon.com


http://looking-glass.optus.net.au/lg/
Router: Sydney
Command: traceroute vrf AS7474 rct4.enablon.com
% Unrecognized host or address.

Optus's looking glass is broken. Just tried google.com and  optus.net.au and both get the same error.

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Occasional Contributor
Occasional Contributor

Re: DNS Issues getting to domains with suffix enablon.com

Yet it will work if you put in the IP address of those domains.

Google:

Router: Sydney
Command: traceroute vrf AS7474 172.217.167.78

Type escape sequence to abort.
Tracing the route to 172.217.167.78
VRF info: (vrf in name/id, vrf out name/id)
1 124.19.hidden.49 1 msec 0 msec 1 msec
2 * * *
3 59.154.18.238 0 msec
59.154.18.232 1 msec 1 msec
4 72.14.219.128 1 msec 1 msec 1 msec
5 108.170.247.49 4 msec
108.170.247.81 2 msec
108.170.247.49 4 msec
6 209.85.247.127 3 msec 3 msec 4 msec
7 172.217.167.78 2 msec 2 msec 1 msec

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Respected Contributor
Respected Contributor

Re: DNS Issues getting to domains with suffix enablon.com

If its just accepting IP's I consider that broken 😉 . The few times I've used a looking glass they have always resolved DNS.

Have you tried seeing if setting Google's (8.8.8.8) or Cloudflare's (1.1.1.1) directly on your device works as a temporary workaround.

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Occasional Contributor
Occasional Contributor

Re: DNS Issues getting to domains with suffix enablon.com

Thank you for the temporary work around.  That allows my laptop to connect to the enablon domain.

 

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