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jonh
New Contributor
New Contributor

Customer service...don't make me laugh....

After being with Optus since the beginning, (over 20 years ago) I call technical faults with a problem, but they can't find my account number. So they can't help me.....I give them my name, phone number, date of birth and, address.....after logging into my Optus account I finally give them my account number.....na, my account does not exist.....I am then instructed to read out the mac address on the modem, which I do (three times) to be sure,   still no joy, was told to call back in the morning when the accounts department was open............Yes, I will be calling back in the morning, but only to tell you where to shove your pathetic service.

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Customer service...don't make me laugh....

Yes that has happened to me before and often it's a computer glitch or an untrained operator. I guarantee that when you tell them to shove it they will find your account. 

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