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Hi Kerrilee13, sorry about your ongoing credit rating issue. Are you sure your credit score was affected by Optus? You can always check your credit rating with any external credit rating agency to confirm.
Would recommend to speak with our Financial services team directly either via the → messaging service or by calling them on 1300 308 839 - Mon - Fri: 8:30am - 7:30pm, Sat: 9am - 6pm, AEST to look into this before you escalate.