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Occasional Contributor
Occasional Contributor

Crap cable broadband speed In Sutherland shire.

Anyone else have major speed issues in the evenings? I have been trying to get an answer for weeks but no response. Only answer I get is they are working on it and will call me when it's repaired. I am sick of this. Can't even get a manager to call me. 

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Frequent Contributor
Frequent Contributor

Re: Crap cable broadband speed In Sutherland shire.

You can make a complaint to the Telecommunications Ombudsman here:

https://www.tio.com.au/making-a-complaint

Optus will then be compelled to have someone contact you directly.

 

An alternative is to PM a mod here (have your account number and ID handy) and they are usually pretty good at following things up.

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RetiredModerator
RetiredModerator

Re: Crap cable broadband speed In Sutherland shire.

Feel free to send me a private message with your account number, full name and DOB. I'll have a look at the notes and see what's going on for you.


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