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AnnieLiz1985
New Contributor
New Contributor

Continual internet drop out

Hello
Over the last 6 months or so, my internet has been experiencing continual drop outs. It is now at the point that my internet is dropping out every 5 minutes before reconnecting, but sometimes leaves me with no wifi abd is using my data. I wish to receive assistance ASAP please
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Jono_YC
Moderator
Moderator

Re: Continual internet drop out

Hi @AnnieLiz1985 it's not great to hear that you're experiencing issues with your internet service.


We recommend keeping across our Network Status page which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.

There’s a range of troubleshooting steps that may help with internet faults while some network optimisation may improve your WiFi connectivity around the home.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.